Home Group partners with Business Systems to revolutionise contact centre operations

on Jul 12, 2024 07:49:AM

After an in-depth assessment, Home Group chose Business Systems Ltd through the Crown Commercial Framework to deploy the cloud-based Calabrio ONE Workforce Management (WFM) solution. This solution was recommended for its strong forecasting, scheduling, and analytics capabilities, which are vital for optimizing resource allocation and improving operational performance. Since adopting the new system, the collaboration […]

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